Legal Notice

Last updated: 2 June 2026

This Legal Notice applies to the website angoramosaics.com, operated by Angora Mosaics.

1. Website operator

Trading name: Angora Mosaics
Legal company name: MAYTRADE RETAIL AND ECOMMERCE LTD
Company number: 10976163
VAT number: GB322772412
Registered in: England and Wales
Website: angoramosaics.com
Email: info@angoramosaics.com

2. Registered office

MAYTRADE RETAIL AND ECOMMERCE LTD
Unit 2b Little Britain House
Alma Road
Chesham
England
HP5 3HB
United Kingdom

3. Contact information

For customer service, order enquiries, shipping questions, returns, refunds, complaints, or general enquiries, please contact us at:

Email: info@angoramosaics.com

When contacting us about an order, please include your order number, full name, and the email address used to place the order.

4. Company registration

MAYTRADE RETAIL AND ECOMMERCE LTD is registered in England and Wales.

Company number: 10976163
Company register: Companies House, United Kingdom

5. VAT information

VAT number: GB322772412

6. Return address

Unless we provide a different return address in writing, approved returns should be sent to:

Angora Mosaics / MAYTRADE RETAIL AND ECOMMERCE LTD
Unit 2b Little Britain House
Alma Road
Chesham
England
HP5 3HB
United Kingdom

Please contact us at info@angoramosaics.com before returning any item.

7. Nature of business

Angora Mosaics sells handmade mosaic products, decorative items, and related goods through angoramosaics.com.

All products are handmade. Because of this, small variations may occur in colour, tone, pattern, size, shape, texture, grout lines, finish, and overall appearance. Product images are provided to show the general style and design of the item. Your item may not be 100% identical to the images shown.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, or not as described.

8. Prices, taxes, and delivery charges

Product prices, delivery charges, and any applicable taxes will be shown on our website and at checkout before you place your order.

For international orders, including orders delivered to the European Union, customs duties, import VAT, taxes, courier handling fees, or similar charges may apply. Unless clearly stated otherwise at checkout, these charges are the customer’s responsibility.

9. Shipping and delivery

We normally use tracked delivery services.

For UK orders, we may use next-day services where available, such as Royal Mail Tracked 24 or similar tracked services.

For international orders, we may use Royal Mail, UPS, DPD, or another suitable courier depending on the destination, parcel size, weight, and available service.

Delivery dates and times are estimates only and are not guaranteed.

10. Returns and refunds

Our returns and refunds are governed by our Return and Refund Policy.

We accept eligible returns within 30 days of delivery.

For change-of-mind returns from the UK or EU, the customer is responsible for return shipping costs.

Custom, personalised, bespoke, or made-to-order items may not be eligible for cancellation, return, or refund unless faulty, damaged, incorrect, or not as described.

11. Customer complaints

If you have a complaint, please contact us first so we can try to resolve the issue directly.

Email: info@angoramosaics.com

Please include your order number, a clear explanation of the issue, and any relevant photos if the complaint relates to a damaged, faulty, or incorrect item.

12. Online dispute resolution

The European Online Dispute Resolution platform was discontinued as of 20 July 2025, so this website does not link to the former ODR platform.

If you have a dispute or complaint, please contact us directly at info@angoramosaics.com.

13. Intellectual property

All content on angoramosaics.com, including product photos, images, text, graphics, logos, designs, videos, and layout, belongs to Angora Mosaics, MAYTRADE RETAIL AND ECOMMERCE LTD, or our licensors.

You may use the website for personal shopping purposes only.

You must not copy, reproduce, publish, distribute, modify, or commercially use any website content without our written permission.

14. Website accuracy

We try to keep the information on our website accurate and up to date.

However, errors may occasionally occur in product descriptions, prices, availability, measurements, images, delivery information, or other content.

We reserve the right to correct errors, update information, or cancel orders where permitted by law.

15. External links

Our website may contain links to third-party websites or services.

We are not responsible for the content, security, availability, accuracy, or policies of third-party websites.

16. Liability

Nothing in this Legal Notice excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of statutory rights.

Subject to this, we are not responsible for indirect losses, business losses, loss of profit, loss of revenue, loss of goodwill, or losses caused by misuse, incorrect installation, unsuitable surfaces, improper handling, or failure to follow care instructions.

17. Governing law

This Legal Notice is governed by the laws of England and Wales.

If you are a consumer living in the UK or European Union, you may also have mandatory consumer rights in the country where you live. Nothing in this Legal Notice affects those rights.

18. Related policies

Please also read our:

• Terms of Service
• Return and Refund Policy
• Shipping Policy
• Privacy Policy
• Cookie Policy, if applicable

19. Contact summary

Angora Mosaics
Operated by MAYTRADE RETAIL AND ECOMMERCE LTD
Company number: 10976163
VAT number: GB322772412
Registered office: Unit 2b Little Britain House, Alma Road, Chesham, England, HP5 3HB, United Kingdom
Email: info@angoramosaics.com